Senior Customer Success Manager

Company description
Bask is a fast-growing telehealth platform that helps entrepreneurs launch direct-to-consumer telemedicine businesses quickly by simplifying clinical and operational complexity. We provide a full-featured, easy-to-use toolkit so customers can scale confidently.

Core values

• Speed wins: decide fast, iterate, and accept occasional mistakes.

• Intuition, then data: start with instincts and validate by metrics.

• Miles, not inches: favor bold moves over tiny tweaks.

• Customer-obsessed: obsess over making customers wildly successful.

• Ownership & accountability: take responsibility and collaborate to solve problems.

Day-to-day

• Build logic-driven questionnaires and asynchronous visit workflows.

• Help customers launch and upsell medications end-to-end.

• Troubleshoot Bask software and order issues across accounts, anytime.

Who we’re looking for
A proactive, customer-focused self-starter who solves problems creatively, communicates clearly, and thrives on wearing many hats in a small team. Empathetic, low-ego, and collaborative. Strong written and verbal skills required.

Customer Success approach
AI-first, customer-obsessed: start work in LLMs, validate with patients and partners, iterate continuously. Treat AI as a core collaborator and document repeatable, shareable AI-native workflows.

What you’ll do

• Own the full customer lifecycle: onboarding, adoption, expansion, and renewals.

• Design engagement programs to drive user adoption and meet patient needs.

• Manage customer data and analyze engagement to surface value and opportunities.

• Deliver demos, answer technical questions, and recommend creative platform uses.

• Move quickly, stay flexible, and tackle tasks big and small.

Requirements

• 7+ years in Customer Success/Client Services at a SaaS company.

• E‑commerce experience and history managing mid-to-large enterprise accounts.

• Creative problem-solver, independent, entrepreneurial, and highly organized.

• Excellent written and verbal communication and comfortable cross-team collaboration.